Section 1: Reasons the Company Collects Personal Information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.
If you do not want the Company to keep you up to date with our news and the latest information on products and services, you can unsubscribe at any time.
Section 2: Your Account
The Website may allow you to create an account based on your personal information. In order to create your account, you will need to provide your name and email address and create a password. The Website does not guarantee to save the information in your account.
Section 3: Promotions
We may occasionally send you emails regarding our services. In addition, we may occasionally send you direct mail about products and services that we feel may be of interest to you. If you do not want to receive such mailings, simply unsubscribe or contact us at firstname.lastname@example.org.
Section 4: Types of Information Collected
In order to better provide you with our services, we collect two types of information about our users: personally identifiable information and non-personally identifiable information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using the Website.
4.1 Non-Personally Identifiable Information
As part of enhancing your unique experience when visiting our Website, the Company gathers statistical information during each of your visits to the Website, most often relating to Website navigational information. However, such collection of data is not limited to navigational information. In the process of gathering this information, non-personally identifiable information (e.g., domain type, browser version, service provider and IP address and the like) may be collected. This information allows the Company to understand the use of our Website by visitors, including sections and pages of most interest to our visitors, as well as the date and time a visitor accesses our Website. This information also assists the Company in monitoring the technical performance of the Website. In sum, this information is used by the Company to better understand a visitor’s Website experience and improve upon that experience by providing additional features, services, and products or enhancements to existing features, services, and products. We may provide this non-personally identifiable information to third parties for statistical analysis. The information we provide to these third-parties for analysis never contains personally identifiable information.
4.2 Personally Identifiable Information
The Company may collect and store your personally identifiable information for the purpose of responding to questions and to administer and perform the Company’s services. The Company may use this information to provide services that you purchase and to inform you of additional goods and services about which you might be interested based on your prior browsing or purchasing history. The Company may also use this information to customize your experience when you visit the Website.
The Company may also retain transaction information, such as information about your purchases with us, as well as information about our communications with you. Examples include your requests for information and our responses. Such information may be used by the Website to advise you, including by email, of products and/or services that may be of interest to you based on your preferences. These products and/or services are offered by the Website and not by any third-party. You may “opt-out” of these offers and email marketing by unsubscribing at any time.
For orders and purchases, the Company may request additional information to assist in processing your order. The Company will take every reasonable step to minimize the need for such additional information.
Section 5: Collection Methods and Use of Information
The Company will not sell, rent or otherwise provide your personally identifiable information collected during your use of the Website. The Company uses the personally identifiable information collected from you to deliver products that you have ordered, to contact you in the event of order or service difficulties, for verification purposes, to respond to your inquiries, to prevent fraud, and to deliver information about our services or Website (such information about additional products and/or services you may be interested in is delivered to you only if you are still subscribed to the delivery of such information).
The Company may rely upon affiliates, services providers, partners, and other third parties for important elements of our operations, particularly with respect to payment processing, data processing, and storage. We and our service partners use your personal information to operate the Website and to deliver our goods and services, so we may provide information, including, but not limited to, your name, email address, and address to these third parties so that they may assist in fulfilling your order or request placed on the Website. We may also provide such information to third parties that assist us with the marketing of our products. We will take reasonable steps to protect your information in these circumstances. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners and is not subject to our control.
Information you provide to us will be transmitted to and stored in information technology facilities and databases maintained in the United States of America. By submitting information to us, including non-public personal information, you consent to the transmission of your information to and the storage of that information in the United States. There is always some risk when transmitting and storing personally identifiable information over the internet. We will take reasonable steps to ensure the safety and confidentiality of your personally identifiable information.
The Company may transfer your personally identifiable information in the event that we are purchased by another individual or company, are merged with another company, or we transfer ownership of all or a significant part of our stock, assets, or business to another individual or company. In the event of such transfer, your personally identifiable information will only be provided to the company or entity which purchases or obtains a controlling interest in the Website.
Section 6: Updating and Correcting Information
We believe you should have the ability to access and edit the personally identifiable information that you have provided to us. You may access, change, or correct any of your personally identifiable information and privacy preferences by writing to us at email@example.com.
We encourage you to promptly update your personally identifiable information if it changes. You may ask to have the information on your account deleted or removed, and we will do our best to remove the information that we can. However, information associated with past transactions on the Website cannot be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups.
Section 7: Security of Information
The importance of security for all personally identifiable information associated with our users is of utmost concern to us. To make sure that your personal information is secure, we communicate these guidelines to our employees and strictly enforce privacy safeguards within the Company. In addition, the Company supports industry initiatives to preserve privacy rights on the internet and in all aspects of electronic commerce.
The Website takes the following types of security measures to protect the information you provide to us: use of technologies and policies like limited access data-centers, firewall technology, secure socket layer certificate authentication, encryption, and limitations of administrative access to our systems.
In order to most efficiently serve you, credit card transactions are handled by established third party banking, processing agents, and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process your order. We encourage you to never send credit card information by email or to websites that you are not familiar with their privacy practices.
Unfortunately, you should be aware that total security is not always possible. No data transmission over the internet or any wireless network can be guaranteed to be 100% secure. While we try to protect your personal information through reasonable industry practices, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk. As a result, you acknowledge that (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
Section 8: Cookies and Log Files
The Website uses a browser feature known as a “cookie.” Cookies are used to track your navigation and page views as you use the Website. This allows the Company to make the Website more responsive to your needs by delivering a better and more personalized experience to you. Preference and option configurations in your browser determine if and how a cookie will be accepted and/or stored on your computer. You can change these configurations in your computer and browser settings, if you desire. Please consult your specific browser instructions to learn more about these features. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, the Website may require you to re-enter your information more often, and certain features of the Website may be unavailable.
We, like most other websites, may log each visit to our Website. These visits are captured in “log files.” These log files contain entries with information such as, but not limited to, the type of browser you use, the IP address used to visit the Website, and the date and time of your visit. We also may collect data related to any other website which referred you to our Website, such as a search engine result. This referral data may include the URL of the website which referred you and a unique session identifier. We use this data to maintain the overall health of our Website, as well as for security, audit, and quality improvement of the content and features of our Website. You may browse our website anonymously using anonymous means available in most popular web browsers.
Section 9: California Online Privacy Protection Act (COPPA)
In compliance with the laws of the United States and other countries, neither the Company nor the Website knowingly or intentionally collects or maintains information provided by individuals under the age of 18. If an individual under the age of 18 has provided us with personally identifiable information, the parent, guardian, or any person with such knowledge should immediately notify us at firstname.lastname@example.org. The Company will immediately remove all personally identifiable information of any person under the age of 18 when it becomes aware of such information from any source.
Section 10: California Consumer Privacy Act (CCPA)
We observe the California Online Privacy Protection Act and we agree to the following:
- Users can visit our Website anonymously.
- Users can change their personal information settings by logging into their account.
- We do not track signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.
Section 11: GDPR
The Website complies with all components of the General Data Protection Regulation (“GDPR”). Personally identifiable information is never shared publicly with third parties. Personally identifiable information is only processed under one of the lawful bases of the GDPR. These lawful bases include:
- For the legitimate interests of a data controller or a third party, unless these interests are overridden by the Charter of Fundamental Rights (especially in the case of children).
- To perform a task in the public interest or in official authority.
- To comply with a data controller’s legal obligations.
- To fulfill contractual obligations with a data subject.
- To perform tasks at the request of a data subject who is in the process of entering into a contract with a data controller.
- To protect the vital interests of a data subject or another person.
Section 12: Questions and Concerns